Venom Scents text messages

Who’s texting you

These terms cover text messages from Venom Scents to your mobile phone. Messages come from Mia, Venom Scents’ AI assistant. The assistant is automated: it writes and sends messages without a person typing each one, and it will tell you it’s an AI whenever you ask. A member of the Venom Scents team may join the conversation at any time.

What you’ll get

Recurring automated marketing and customer care texts, such as reminders about items left in your cart, follow-ups after an order, delivery checks, product suggestions, personal discount codes, requests to review your purchase, and help with a subscription or a payment that didn’t go through. Messages are sent by iMessage, or by SMS or RCS when iMessage isn’t available.

How you signed up

You agreed to receive these texts when you ticked the box at checkout or signed up through one of Venom Scents’ forms. Consent is not a condition of any purchase. By signing up, you confirm that you are the account holder of the mobile number you gave (or have the account holder’s permission) and that you are at least 18 years old.

How often

Message frequency varies with your orders, your cart and your replies.

Costs

Message and data rates may apply. Venom Scents doesn’t charge for these texts, but your mobile carrier may. Check your plan for details.

When we text

We don’t start new conversations outside 8 AM to 9 PM your local time, or a shorter window where your state’s law requires one. If you write to us, we may reply straight away, whatever the time.

Stopping texts

Reply STOP at any time to stop. You can also reply STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE or OPTOUT, or just tell us in your own words. We’ll send one message to confirm, and then no more texts from this program, except a single help reply if you text HELP. To start again, reply START.

Getting help

Reply HELP for help, or email support@venomscents.com.

About the assistant

The assistant only shares information from Venom Scents’ own product and order details. Even so, it can make mistakes. The prices and discounts that apply are the ones shown at checkout. The assistant doesn’t give medical, legal or financial advice, and passes those questions, along with complaints and refunds, to the Venom Scents team. Please don’t send card numbers, passwords or other sensitive information by text.

Discount codes

Codes sent by text are personal and single-use, and they expire. Unless the message says otherwise, they can’t be combined with other offers, and they are subject to Venom Scents’ usual terms of sale.

Reviews

After your order arrives, we may ask how it went. If you’re happy, we may send you a link to leave a review. Leaving one is entirely up to you, and you’ll never be paid or rewarded for it. If something went wrong, we’ll connect you with the Venom Scents team to sort it out.

Your privacy

See the Venom Scents privacy policy for how your information is used. We never sell, rent or share your mobile number or your consent to receive texts with third parties or affiliates for their own marketing. We share them only with the service providers that help run this program, such as messaging and AI providers, under contracts that limit how they may use them.

Carriers

Mobile carriers are not liable for delayed or undelivered messages. Delivery depends on your device, your carrier and network coverage, and isn’t guaranteed.

Changes

Venom Scents may change these terms or end the program at any time. The current version is always on this page.

Contact

Venom Scents · support@venomscents.com. This page is hosted by BubbleSMS for Venom Scents.