Venom Scents SMS program policy

Program

Program name: Venom Scents Text Messages.

Business: Venom Scents. Messages are sent on its behalf by its messaging service provider.

Description: recurring automated marketing and customer care messages to customers who opted in, including cart reminders, order follow-ups and delivery checks, product recommendations, personal single-use discount codes, review requests, and subscription and payment updates. Customers can reply, and the conversation continues with Venom Scents’ AI assistant or a member of its team.

How customers opt in

Customers opt in by ticking an unchecked SMS marketing box at Venom Scents’ online checkout, or on a Venom Scents sign-up form, after entering their mobile number. Next to the box, the customer sees a disclosure that names Venom Scents, says the messages are recurring automated marketing texts, says that consent is not a condition of purchase, states that message frequency varies and that message and data rates may apply, explains HELP and STOP, and links to the text messaging terms and the privacy policy. Customers who have previously stopped messages can rejoin by replying START. Phone numbers are never bought, rented or collected from third parties.

Message frequency and costs

Message frequency varies. Message and data rates may apply.

Opting out and help

Reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE or OPTOUT) to stop at any time. One confirmation message is sent, and then no further messages except a help reply if the customer texts HELP. Reply HELP for help, or email support@venomscents.com.

Carriers

Carriers are not liable for delayed or undelivered messages.

Eligibility

Customers must be at least 18 years old and the account holder of the mobile number, or have the account holder’s permission.

Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with any third party, except the service providers that operate this program for Venom Scents, under contract. Full privacy policy: https://venomscents.com/policies/privacy-policy.

Sample messages

• “hey sam, it’s Mia from the Venom Scents team. saw you left the trail runners in your cart. anything i can help with?”
• “hey sam, it’s Mia, Venom Scents’ AI assistant. how are you getting on with your order?” (first message to customers in states that require an automated assistant to identify itself)
• “Venom Scents: help at support@venomscents.com. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out.”
• “You’re unsubscribed from Venom Scents texts and won’t get more messages. Reply START to resubscribe.”

Contact

Venom Scents · support@venomscents.com