How we build your campaigns, and the review before go-live
After the billing and texting steps you’ll see We’re building your campaigns. You don’t need to do anything here.
What happens
- We read your store and products: your catalog, prices, policies and the pages on your site.
- We write your assistant’s voice. A brand profile: who your customers are, how you sound, words to use and avoid, and the facts your assistant may state.
- We build your flows: abandoned cart, post-purchase and review requests, each with sample messages.
- A person reviews everything, usually within a day. Nothing sends before this.
- You go live. We email you when it’s done.
While you wait, we send a 6-digit code to your work email. Enter it so we can tell you when you’re live. You can also click Open dashboard and look around.
What you can do before go-live
- Read your brand profile in Settings › Brand profile and suggest changes. Every change goes to our team for review.
- Change the timing of each flow in Flows › Edit timing. Nothing sends until go-live.
- Add your review link in Settings › Texting rules › Where reviews go.
Until then, the Campaigns page shows each flow as Waiting for go-live.
Subscription recovery
Subscription recovery is coming soon: it needs a connection to your subscription app that isn’t available yet, so the flow shows Coming soon and isn’t part of go-live. See Subscription recovery.
If it takes longer
If reading your store takes longer than it should, the building screen says so and a teammate finishes it by hand. You don’t need to restart anything.