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Billing
How you pay, what counts as a sale, and what happens when a payment fails. 5 guides.
How you pay
- How billing works: you pay as sales happenYou only pay as sales happen. What "Spending · pay as sales happen" means, and why tax and shipping are never charged.2 min
- What counts as an attributed saleA sale counts only when the customer uses a one-use code from their conversation. No code, no fee.2 min
Invoices and cards
- Weekly charges, invoices and receiptsWhen your card is charged, how to read an invoice line by line, and where receipts go.2 min
- Refunds, cancellations and your feeThe fee works like ad spend: a customer refund doesn't reduce it. Orders cancelled before they're billed are left out.1 min
- When a payment failsNew conversations pause until the invoice is paid. Customers already texting still get replies. Here's how to fix it.2 min