Venom Scents · small-batch fragrance · Miami, FL
How Venom Scents turned “$148 is a lot” into $48,210 in a month.
- Attributed revenue
- $48,210.64
- Conversations
- 4,812
- Reply rate
- 38.2%
- Orders
- 312
- Opt-out rate
- 0.9%
The brand
Venom Scents makes hand-blended fragrance in small batches. Most first orders are the $148 discovery 3-pack, and many sat in carts because people hadn't smelled the scents yet.
The moment
Vivian left the 3-pack in her cart at 1:31 PM. At 2:04 PM, Mia, the brand's text assistant, asked what stopped her. No link, just a question.
What the assistant did
She said price. Mia offered a 10% code first. When Vivian still hesitated, Mia went to the brand's 20% cap, once. When Vivian asked about Saturday delivery, Mia didn't guess: it handed off to Dana on the team, who upgraded shipping.
“Customers text back like they're talking to someone at the shop. And when it can't answer, my team takes over in one tap.”
What happened
Order #VS-20418 for $126.40 landed 14 minutes after the first text. Across 30 days the abandoned-cart flow alone brought in $17,330.12, and the brand's total came to $48,210.64.